Elite Equity Group is a trading name of Kareesha Enterprises Pty Ltd (ABN: 91 616 616 730), a Credit Representative (CRN: 562518) of Finsure Finance & Insurance Pty Ltd (ABN: 72 068 153 926, Australian Credit Licence Number 384704).

Our Commitment

At Elite Equity Group, we strive to build strong, lasting relationships with our valued clients. Your feedback plays a vital role in helping us address any immediate concerns and continually improve our services. We understand that there may be times when you want to compliment us on something we have done well, or you may wish to share concerns if we have not met your expectations.

Compliments

Our team is always grateful to receive positive feedback. If one of our representatives has provided exceptional service, we would love to hear about it so that we can recognise and encourage them further. Please share your compliments through any of the following methods:

Email: [email protected]
Phone: 1300 306 523
Mail: Compliance Manager Elite Equity Group Unit 4/33-37 Duerdin St, Notting Hill VIC 3168

Concerns

If for any reason you feel that we have not met the high standard of service you deserve, we encourage you to let us know. We have a simple process in place to ensure your concerns are heard and resolved promptly and

fairly. You can contact us by whichever method suits you best:

Email: [email protected]
Phone: 1300 306 523
Mail: Compliance Manager Elite Equity Group Unit 4/33-37 Duerdin St, Notting Hill VIC 3168

Please include as much detail as possible regarding your concern so we can address it effectively.

Updates on Your Complaint

If you have already lodged a complaint, you can reach out to us at any time for an update. Simply refer to your original communication so we can assist you promptly.

Complaint Resolution Process

We will acknowledge your complaint within one business day and aim to resolve it within 30 business days. If more time is required, we will keep you informed and ensure you are aware of the final outcome and the reasons for our decision within 30 days.

Escalating Your Complaint

If you are not satisfied with our response after completing our internal complaints process, you can escalate your concern to our external dispute resolution provider: Australian Financial Complaints Authority (AFCA)

Email: [email protected]
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority GPO Box 3,Melbourne VIC 3001